Customer Service Representative
| Company Name: | Wolfcreek Consulting, Inc |
Approximate Salary: | Not Specified |
| Location: | Sunrise, Florida |
Country: | United States |
| Industry: | Customer Service |
Position type: | Full Time |
| Experience level: | Entry Level |
Education level: | High School or equivalent |
Short Description:
Customer Service Representative
Long Description:
Customer Service Representative Needed in Sunrise, FL
The Customer Service Representative will be required to answer phone calls to respond to general customer inquires, invoice questions, and customer complaints. Qualified candidates must be able to project a professional company image through phone interaction.
PRIMARY RESPONSIBILITIES
Answer inbound calls from beneficiaries enrolled in the Part D program.
Provide customers with product and service information.
Assist beneficiaries with account and plan information
Resolve any issues that may arise with utilization of the plan.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Research billing issues.
Process prescription claims
Requirements
KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required.
High school diploma or equivalent.
Professional verbal and written communication skills.
Previous Customer service experience is preferred however candidates with any related experience or training will be considered.