Interacts with other University departments such as the Financial Aid Application Team, Registrar, Student Services, and Financial Aid Funding to resolve identity issues and to achieve daily goals.
Assists in the monthly testing of compliance components such as student eligibility, awarding, entrance and exit counseling, return of funds and academic progress.
Supports the preparation of student records for annual audit.
Provides research assistance on regulations and contributes to the preparation of reports on the University’s administration of Federal Student Aid (FSA).
Provides recommendations to the Director, Financial Aid and Compliance regarding policy and process compliance.
Assists with Educational Credit Management Corporate Solutions follow-up for students who appear on reports to proactively contact students in danger of defaulting and explaining available options.
Keeps students engaged with the University and supports retention, communication, and academic rehabilitation.
Updates and verifies entrance and exit counseling.
Reviews default reports for errors.
Counsels students on use of National Student Loan Database System to track loan history, lenders and servicers.
Researches and makes use of best debt management tools.
Attends training sessions focused on default management.
Reports to Director, Financial Aid and Compliance on the progress of student debt and default activities, and other pertinent information.
Actively works on National Student Loan Database System issues such as crossover loans, attendance at two schools, potential over payment (POP) of Federal Pell Grant, and test year-round Pell eligibility.
Assists students, third party vendors and colleagues via telephone and e-mail regarding the financial aid application and award process as needed.
Examines Subsequent Institutional Summary Information Report.
Runs and reviews the University’s Identity Theft Prevention Program reports (Red Flags).
Researches and monitors activities of the Red Flags population and issues reports to the Director, Financial Aid and Compliance.
Reviews Information Technology work orders and performs User Acceptance Testing as needed.
Completes special projects as assigned.
Work Environment and Physical Demands:
Standard office environment in Charles Town, WV.
May be required to work non-traditional hours, which may include evenings and/or weekends, on short notice.
Required Skills:
Must be detail-oriented.
Must demonstrate critical thinking skills, including: observation, analysis and explanation.
Must have excellent verbal and written communication skills.
Intermediate skills with Microsoft Office, specifically Access, Excel and Word.
Required Experience:
Associate degree from an accredited institution required; Bachelor's degree preferred.
Two or more years full-time experience in student financial aid or other student facing processes.
Login 
