Start your fall season with a new career with Telvista!  Come GROW with us as we prepare to blaze into 2012!  Reap the rewards of paid training, tuition reimbursement, a great paid time off package and our state of the art facility!  DALLAS CALL CENTER JOBS TO START IMMEDIATELY!

We are looking for Technical Support Professionals who can deliver a superior customer experience. Are you technology savvy? Taken any BIS classes? Have experience troubleshooting technology problems with cable or video? Do you troubleshoot your family and friends’ internet problems? If you answer “yes!” to these questions, then Telvista wants to talk you!

Our Technical Support Reps take inbound calls from customers and answer questions about phone, internet and cable TV issues. Successful Tech Phone Agents have the following qualifications: 

• Ability to troubleshoot and resolve customer issues

• Ability to utilize on-line resources to solve issues
• Ability to engage with customers while solving problems
• Ability to multi task
• Ability to talk and enter customer data at the same time

We offer a comprehensive benefits package, 401(k), paid training, paid time off, promotional opportunities and more!!  We may work hard, but we also believe in having fun!  Whether holding auditions for our own "Telvista Idol" stars, competing for the best bowling champion, decorating for a Boo Fest, or simply enjoying birthday cake and ice cream, Telvista is a friendly place to work with a casual dress code!  Come experience our state of the art facility and all the benefits of learning the call center industry. Apply now and find out how to go from Applicant to Employee today! Answer the call! Telvista is waiting!

About Us

Telvista is one of the leading call center outsourcers in North America and specializes in providing superior customer care solutions to Fortune 1000 companies. Our services include contact management, interactive voice response, web-based support, and many others. We deliver the brand promise of our clients by working with them to understand and apply the knowledge, behaviors, and values at the core of their success. We position our clients for success by delivering inbound contact center services that allow them to focus on their core business while maximizing profit. More information on Telvista can be found at http://www.telvista.com/about-telvista/

Job Summary:
Answer customer questions and troubleshoot via chat, email and phone customer problems with client specific equipment and applications by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers incoming inquiries, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.
- Asks effective questions and gathers information to determine source of problems and customer needs.
- Logs on/off customer care system and accesses account files.
- Enters alpha and numeric data via computer keyboard into an automated system accurately.
- Accurately captures all customer and issue related information in the proper database.
- Leads customers through documented process of fixing their client specific equipment and application problems.
- Uses product information, multiple client tools, client specific reference materials, scripting, general technical knowledge, and customer service skills and problem solving skills to diagnose and solve customer problems.
- Stays current with latest technology changes.
Supervisory Responsibilities: This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Qualifications: The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.
Communication: Ability to effectively present technical information clearly and concisely.
Reasoning Ability: Ability to isolate root cause according to prescribed set of guidelines, matching solution to identified issues.
Computer Skills: Ability to listen and respond while keying into automated system. Ability to thoroughly learn client-specific software and hardware (Windows or Mac environment). Able to accurately type 25 wpm. General technology knowledge, including the ability to describe in general terms: operating systems, basic internet navigation, hardware components, software, networking components (video, data, voice), peripherals, and email applications.
Education and/or Experience: Minimum high school diploma or equivalent. Six months customer service experience. One year certificate from technical school or one year related experience and/or training or equivalent combination.