• Reports To: Student Accounts Manager, Financial Aid Funding
• Department:  Finance
• Office Location: Charles Town, WV
• FLSA Status: Non-exempt
• Date Posted: September 19, 2011
• Date Closing: Open Until Filled

Synopsis of Role:

This position is responsible for: releasing funds; completing credit balance requests; completing reconciliations; and other customer service related duties.

Essential Functions:

• Completes weekly and monthly releases of financial aid funds.
• Assists the Financial Aid Funding Team in completing credit balance processing.
• Maintains semester based reconciliations of the release of funds to include the Pell Grant and Direct Loans.
• Ensures compliance with the Sarbanes Oxley Act and Department of Education guidelines in daily processing.
• Assists where needed with collections and contacts students regarding financial aid balances.
• Works closely with Cash Receipts Team to ensure accurate posting and application of financial aid funding.
• Assists students, third parties and other departments on the telephone and via e-mail regarding the funding of financial aid.
• Provides suggestions of actions on processes and issues.
• Interacts with other departments and third party vendors to achieve daily goals.
• Performs other duties as assigned.

Work Environment and Physical Demands:

• Standard office environment in Charles Town, WV.
• Must be available to work Thursday - Friday 8 am - 8 pm.

Required Skills:

• Excellent verbal and written communication skills.

Required Experience:

• Associate degree or higher preferred.
• Two years' experience in accounting/finance required.
• Experience in financial aid, accounts receivable, or customer service desired.
• Experience with Windows based applications required.